Accessibility Statement

Our Commitment

EverLetter is committed to ensuring that our website and platform are accessible to all people, including those with visual, auditory, motor, and cognitive disabilities. We believe every family — regardless of ability — deserves equal access to the tools that preserve their stories and love across time.

We are actively working to make EverLetter conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities and represent the standard referenced by courts and regulators under the Americans with Disabilities Act (ADA) Title III.

Technical Approach

EverLetter relies on the following technologies to meet WCAG 2.1 Level AA:

• HTML5 with semantic landmark elements
• WAI-ARIA (Accessible Rich Internet Applications) attributes
• CSS for visual presentation, separate from structure
• JavaScript for enhanced functionality with keyboard fallbacks

We test our platform using automated scanning tools (axe, WAVE, Lighthouse) and manual review with keyboard-only navigation and screen reader testing.

Known Limitations

While we strive for full WCAG 2.1 Level AA compliance, we are aware of the following area currently under improvement:

• Video caption timing: Video capsules currently include a caption track derived from the AI-generated transcript. Because the transcript does not contain word-level timestamps, captions display as a single block rather than synchronized word-by-word text. We are working to introduce fully synchronized captions as our transcription pipeline is upgraded to provide timing data. A full text transcript is always available beneath the video player as an accessible alternative (WCAG 1.2.3).
• Third-party content: Some embedded third-party widgets (payment processing, video recording) may not fully meet our accessibility standards. We are evaluating accessible alternatives.

If you encounter an accessibility barrier not listed here, please contact us so we can address it promptly.

Assistive Technologies We Support

EverLetter is designed to be compatible with the following assistive technologies:

• Screen readers: NVDA (Windows), VoiceOver (macOS and iOS), TalkBack (Android)
• Keyboard-only navigation
• Browser zoom up to 200% without loss of content or functionality
• High-contrast and dark mode display settings
• Voice control software (Dragon NaturallySpeaking, Voice Control on iOS/macOS)
• Switch access devices

Requesting an Accommodation

If you are unable to access any part of EverLetter due to a disability, or if you need content in an alternative format, please reach out to us and we will do our best to provide a suitable alternative promptly and in a privacy-protective manner.

You can request an accommodation by:

• Email: accessibility@everletter.family
• General contact: hello@everletter.family

We aim to respond to all accessibility requests within 3 business days and to resolve them within 10 business days where technically feasible.

Report an Accessibility Barrier

We welcome feedback on the accessibility of EverLetter. If you experience a barrier that prevents you from fully using any feature of our website or app, please tell us:

• The specific page or feature where the barrier occurred
• The assistive technology or browser you were using
• A description of the problem

Email your report to accessibility@everletter.family. All reports are treated confidentially. We do not share accessibility feedback with third parties.

Formal Complaints

If you are not satisfied with our response to an accessibility request, you may contact the U.S. Department of Justice, Civil Rights Division, at www.ada.gov or by calling 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).

Contact Us

EverLetter
Accessibility Team
accessibility@everletter.family

For general questions, see our Privacy Policy and Terms of Service.