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Legal

Terms of Service

Effective date: June 22, 2026  ·  Last updated: June 22, 2026

1. Acceptance of Terms

By accessing or using EverLetter (“Service,” “Platform,” “we,” “us,” or “our”) at everletter.family or any associated mobile application, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and EverLetter.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

2. Description of Service

EverLetter is a private family legacy platform that allows parents, guardians, and family members to create Memory Capsules — private video, audio, photo, written letter, and document messages — that are stored securely and delivered to designated family members at future dates, life milestones, or in emergency circumstances. The Service includes AI-assisted memory prompts, transcription, and organization features.

3. Eligibility and Account Registration

You must be at least 18 years old to create an account and use the Service. The Service is designed for parents, grandparents, guardians, and other trusted adults who wish to create memory content for children or family members.

Children under the age of 13 may not create their own accounts. Parents or guardians create Child Vaults on behalf of children; children are recipients of memory capsules, not independent account holders. See Section 5 for our children’s data practices.

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.

4. Subscriptions and Payments

EverLetter offers the following subscription plans:

  • Essential Family — $9.99/month or $99/year
  • Family Legacy — $19.99/month or $199/year
  • Generations — $29.99/month or $299/year
  • Lifetime Family — $499 one-time payment (founding price)

Payments are processed by Stripe, Inc. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. Annual plans are billed once per year. You may manage your subscription anytime from Settings → Membership in your account: pause billing (1, 2, 3, or 6 months), switch to a lower paid tier, or cancel at the end of your current billing period. Cancellation is self-serve — no phone calls or retention hoops required. You may also contact hello@everletter.family for account help.

If a payment fails, we retry for up to 14 days while you retain access. Update your payment method in billing settings during that grace period.

We do not offer refunds for partial billing periods except where required by applicable law. Lifetime plans are non-refundable after 30 days.

5. Children’s Accounts and COPPA

EverLetter complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information directly from children under 13. Child Vaults are created and managed by parent or guardian account holders. The personal information associated with a Child Vault (name, date of birth, photo) is provided by and remains under the control of the parent or guardian.

Parents and guardians may request deletion of any Child Vault and all associated data at any time by contacting us at hello@everletter.family. We will complete deletion within 30 days. See our Privacy Policyfor full details on children’s data handling.

6. Your Content

You retain full ownership of all content you upload to EverLetter, including videos, audio recordings, photos, written letters, and documents (“Your Content”). By uploading content, you grant EverLetter a limited, non-exclusive, royalty-free license to store, process, and deliver Your Content solely as necessary to operate the Service (including AI transcription, summarization, and delivery features).

We do not use Your Content to train AI models, advertise, or share with third parties except as described in our Privacy Policy. You are solely responsible for the content you upload and must ensure it does not violate applicable laws or third-party rights.

7. Acceptable Use

You agree not to use the Service to:

  • Upload content that is illegal, harmful, abusive, or exploitative
  • Upload content that depicts child abuse or exploitation of minors
  • Impersonate another person or entity
  • Attempt to gain unauthorized access to the Service or other accounts
  • Scrape, reverse engineer, or copy the Service
  • Use the Service for commercial purposes other than your personal family use

We reserve the right to remove any content or terminate any account that violates these terms, without notice where safety requires.

8. Accessibility Commitment

EverLetter is committed to providing an accessible Service to all users, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable accessibility standards.

If you are unable to access any feature of the Service due to a disability, or if you need the Service in an alternative format, you have the right to request a reasonable accommodation. We will make reasonable efforts to provide equivalent access within 10 business days of your request.

To request an accommodation or report an accessibility barrier, contact:

We do not discriminate against users on the basis of disability. All subscription tiers and platform features are available to users with disabilities on an equal basis. See our full Accessibility Statement for technical details and known limitations.

9. Intellectual Property

The EverLetter name, logo, brand, platform design, AI coaching features, and all software are owned by EverLetter and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use EverLetter’s intellectual property except as needed to use the Service.

10. Termination and Service Continuity

You may cancel your account at any time through account settings. We may suspend or terminate your access for violation of these Terms or for any other reason with reasonable notice (except in cases of safety or legal necessity, where we may act immediately).

Upon termination of a recurring subscription, you may export Your Content for 60 days after your billing period ends. After that retention window, we may delete Your Content from our servers in accordance with our data retention policy. Lifetime plan holders receive 90 days to export content upon termination of the Service (not routine account closure).

Legacy Protection Guarantee (Lifetime Plan Holders): “Lifetime” refers to the operational lifetime of the EverLetter Service — not the lifetime of any individual user. If EverLetter permanently discontinues the Service, Lifetime plan holders are entitled to the following:

  • Advance notice:At least 180 days’ written notice by email before any permanent service discontinuation.
  • Complete data export: A full export of all Memory Capsules, Child Vault content, and account data in standard open formats (ZIP archive containing MP4, JPG, PDF, and TXT files, as applicable) made available throughout the 180-day notice period.
  • Prorated refund:A refund calculated as: (amount paid) × (1 − months of service received ÷ 120), where 120 months (10 years) represents the service horizon. Refunds are processed within 90 days of the discontinuation notice date.

This guarantee does not apply to terminations for Terms violations. Annual and monthly subscribers will receive at least 30 days’ notice and may export their data before discontinuation.

11. Disclaimers and Limitation of Liability

The Service is provided “as is” without warranty of any kind. To the fullest extent permitted by law, EverLetter disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

EverLetter’s total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

Important: EverLetter is not a legal, financial, or estate planning service. Content stored on EverLetter does not constitute a legal will or trust document. Please consult an attorney for estate planning needs.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Binding Arbitration

Please read this section carefully — it affects your legal rights.

Except for disputes that qualify for small claims court, you and EverLetter agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including disputes about billing, subscription charges, content delivery, data handling, or the validity of this arbitration clause itself — will be resolved exclusively through binding individual arbitration rather than in court.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. Proceedings may be conducted remotely by videoconference or telephone at your election. EverLetter will pay all AAA filing, administrative, and arbitrator fees for claims that do not exceed $10,000, unless the arbitrator finds the claim frivolous. The arbitrator may award any relief available in court, including injunctive relief and attorneys’ fees where applicable law permits.

For matters not subject to arbitration, you consent to exclusive personal jurisdiction and venue in the state and federal courts of Travis County, Texas.

Class Action Waiver

YOU AND EVERLETTER EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ARBITRATION, OR REPRESENTATIVE ACTION OR PROCEEDING. ALL DISPUTES MUST BE BROUGHT SOLELY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to hello@everletter.family within 30 days of the date you first create your EverLetter account. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect your right to use the Service or any other provision of these Terms.

13. Contact

For questions about these Terms, contact us at:

EverLetter
hello@everletter.family

See also our Privacy Policy and Accessibility Statement.